Communicate effectively – Incompany
In a supporting commercial or administrative role, contact with customers is very...
You need new and different skills to be able to serve your customers and prospects in every phase of the so-called 'buyer journey' in the future.
For example, research shows that the purchasing process in the B2B sales environment starts online in more than 90% of cases. Once at the table with the (potential) customer, it remains unchanged that it is important that you can build and maintain good personal relationships.
We have written a whitepaper with tools to be future-proof as an account manager 2.0. Interested? Download it whitepaper