Many professionals are strong in terms of content, but find that they run into other obstacles in practice. Conversations with difficult colleagues go smoothly. A good idea receives no support. Or you don't get the response you hoped for, despite good preparation. In these cases, the problem lies not in the content, but in the behavior—in your timing, tone, or attitude. That is precisely where the power of emotional intelligence lies. Emotional intelligence training for professionals is essential in this regard.
Trainer Remko Wabeke recently spoke about this in an episode of the Beste Sales Podcast . He has been training professionals in communication, leadership, and influence for over 25 years, including in the business world and the medical sector. His message: whoever learns to manage themselves better and align with others gets more done.
Emotional intelligence can be developed and emotional intelligence training for professionals
Where personality is relatively stable, emotional intelligence can be trained. Consider things like self-control, empathy, the ability to postpone judgment, and consciously choosing your response. It all starts with understanding your own behavior and its effect on others.
Remko doesn't call these soft skills, but crucial skills. Those who master them are better able to connect, manage tension, overcome resistance, or even clearly set boundaries.
Decisive communication does not require a harsh tone
In many organizations, there's no clear hierarchy. This means you have to get others on board without formal authority. For example, in a project group, a team of specialists, or a sales pitch. According to Remko, it's crucial to communicate clearly and convincingly, without applying pressure.
In his Decisive Communication training, participants learn how to assert their position more clearly, conduct difficult conversations without damaging the relationship, and speak with greater impact. It's not about speaking louder, but about being clearer while maintaining connection.
Making contact comes before transferring content
A recurring theme in the podcast is the importance of connection. Those who are quick to judge or only transmit risk missing the message. Instead, Remko advocates asking open-ended questions, listening carefully, and building trust. Body language also plays a role. Nonverbal cues don't lie.
These principles are applicable in all work situations: whether you are managing, selling, advising or collaborating.
Influence or manipulate?
Finally, the question arises whether emotional intelligence is too manipulative. Remko makes a clear distinction. We all influence others. But those who do so with genuine interest, honesty, and respect build lasting relationships. No one can sustain manipulative behavior for long.
The essence of emotionally intelligent action lies not in tricks, but in awareness, intention and professional behavior.
Want to know more?
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