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The technician as an ambassador for your company

Employees without a business card are the company's business card!

2-day training

€ 755,00

pppd

3-day training
Personal support

€ 755,00

pppd

€ 755,00

pppd

Do you find this training interesting for your employees?
Call for the options +31 85 130 5304 or request an InCompany training.

The function of the technical employee is becoming more important day by day. This evolution does not originate in the company itself, but is rather the result of the demands that the customer makes on the service company today. In the past it was sometimes said that a successful company was a logical consequence of sales efforts. Without a well-functioning sales, no successful company. A dangerous statement………………………!! One could better say: Without good technical employees, no sales or continuity is possible. In other words: Employees without a business card are the company's business card!

You want:

More self-confidence, control over one's own behavior.
Better customer handling in critical situations.
More satisfaction as a result and fewer negative discussions.
Better collaboration with others.
Greater involvement in the company.

For the customer:

Understood by the technical employee.
Appreciates this total service.
This creates more confidence in the service provider and the company behind it.

For the company:

Optimal use of working time.
Fewer customer problems, fewer complaints and therefore faster payments.
Good working environment and motivated staff (retention and retention).
Improved results resulting in more sales of additional services.
Positive talk/word of mouth (FREE advertising!!)
Satisfied returning regular customers who ensure continuity.

Subjects:

- Objection Techniques: How to Respond to Accusations, Complaints, and Objections.
- Dealing with Different Types of People: Making a Good First and Last Impression, Being Accepted, Creating Trust. Dealing with Different Types of People.
- Questioning techniques: Asking the right questions in a targeted manner for additional services.
- Convincing customers - gaining consent.
- 1. Asign in
  2. Opsporen
  3. Rto repair
  4. Tto feed back
  5. AfmeldenReceive buying tips/signals from customers and pick them up yourself and/or give feedback.Kenneth Smit has taken these existing situations into account in this training. The common thread in the program is the AORTA structure:
  The following topics are covered within these 5 steps:

For Whom

This training has room for a minimum of 4 and a maximum of 8 participants.

Length of time

This training consists of 3 training days.

Support

After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!

Continue to grow

Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate.

Choose your starting time

First Date	Location	Teaching days	Free space
29 October 2025	Apeldoorn	Lesdagen: 29-10-2025, 30-10-2025, 01-12-2025	8	Register

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