Registration for improvement

A complaint is an instrument for us to determine in what areas we can improve our services. That is why we also talk about a registration for improvement (RTV).

Do you have an RTV about Kenneth Smit's services?

The RTV can be submitted in writing to Kenneth Smit's management team, via the website, via management@kennethsmit.com or by post at the address: Welschapsedijk 20A, 5652 XM in Eindhoven.

The RTV includes at least: name and address of the submitter, date of filing, description of the complaint and the grounds for the complaint.

What does the registration for improvement look like?

• We will send you a confirmation of receipt within three working days of receiving the RTV.

• Depending on the nature of the RTV, responsibility for handling lies with the person whose work area the RTV in question falls. Kenneth Smit's management team is and will always remain ultimately responsible for the handling.

• Kenneth Smit aims to provide you with a substantive response within 15 working days. If this period is not feasible, you will be notified in writing.
• Your RTV will be assessed as objectively as possible.
• RTVs are treated confidentially and carefully at all times.
• Every RTV is registered and kept for at least 2 years.

Where appropriate, an independent third party can be called upon, Mr. MAJG Janssen of Banning Advocaten. This ruling will be binding.