Employees without a business card are the company's business card!
The function of the technical employee is becoming more important day by day. This evolution does not originate in the company itself, but is rather the result of the demands that the customer makes on the service company today. In the past it was sometimes said that a successful company was a logical consequence of sales efforts. Without a well-functioning sales, no successful company. A dangerous statement………………………!! One could better say: Without good technical employees, no sales or continuity is possible. In other words: Employees without a business card are the company's business card!
The following topics are covered during this training:
Kenneth Smit has taken existing situations into account in this training. The program's central theme is the AORTA structure:
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- Aby registering.
- Opsporen
- Rto repair
- Tto feed back
- Asign in
The following topics are covered within these 5 steps:
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- Objection Techniques: How to Respond to Accusations, Complaints, and Objections.
- Dealing with Different Types of People: Making a Good First and Last Impression, Being Accepted, Creating Trust. Dealing with Different Types of People.
- Questioning techniques: Asking the right questions in a targeted manner for additional services.
- Convincing customers - gaining consent.
- Receive purchasing tips/signals from customers and act on them yourself and/or provide feedback.
For Whom
This training has room for a minimum of 4 and a maximum of 8 participants.
Length of time
This training consists of 3 training days.
Support
After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!
Continue to grow
Upon successful completion of the training, the participant will receive a certificate.
You want:
- More self-confidence, control over one's own behavior.
- Better customer handling in critical situations.
- More satisfaction as a result and fewer negative discussions.
- Better collaboration with others.
- Greater involvement in the company.
For the customer:
- Understood by the technical employee.
- Appreciates this total service.
- This creates more confidence in the service provider and the company behind it.
For the company:
- Optimal use of working time.
- Fewer customer problems, fewer complaints and therefore faster payments.
- Good working environment and motivated staff (retention and retention).
- Improved results resulting in more sales of additional services.
- Positive talk/word of mouth (FREE advertising!!)
- Satisfied returning regular customers who ensure continuity.
