Description
Learn to recognize and name emotions and then use them to your advantage
Listening and speaking (during a sales conversation) is not only done with your ears and mouth. Non-verbal communication signals say at least as much. What do someone's appearance, emotions, posture and behavior say about how he or she is in the conversation? And how can you respond to this and turn a situation in the right direction for you? During this two-day follow-up Non-verbal Communication training you will learn to recognize various non-verbal signals and you will receive tools to build mutual understanding, trust and a good customer relationship. Pleasant collaboration is essential for you, your customer and your results.
This training includes a technique that teaches you how to deal with emotionally charged conversations and how to convert them into commercial success.
Desired result
As a seller you want:
- Taking emotionally charged conversations in the right direction and concluding with an assignment!
- Recognize and understand non-verbal communication signals from your conversation partner and yourself!
- More control over your own non-verbal behavior, your appearance, emotions and attitude!
- Use (non-verbal) communication to remove resistance, gain understanding, trust and commercial success!
During this interactive and pragmatic training you will work on your own behavior and that of your conversation partner. Afterwards, you will have knowledge of all the skills that help you communicate better and more purposefully (non-verbally), with the aim of achieving your intended results.
Learning objectives and topics
The following topics are covered during the training:
- Looking back
What experiences have you had in practice and how have you applied the things you have learned?
- Recognizing non-verbal signals
How do you recognize the non-verbal signals of your conversation partner?
- Check non-verbal cues
What is the influence of the non-verbal signals that you send yourself?
- Selfknowledge
How do you make optimal use of your own intuition and emotions in contact with your conversation partner?
- Emotions
How do you keep control of emotionally charged conversations?
- Balance
How do you achieve or maintain conversational balance when you have a powerful or high-ranking person in front of you?
- Communication levels
How do you address multiple levels of communication in a conversation? - Conversational techniques
Which conversation technique do you choose for optimal results in that situation?
Personal support
After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!
Length of time
This training consists of 2 consecutive training days of 8 hours.
Attendees
This training has room for a minimum of 4 and a maximum of 8 participants.
The training is in line with the Expert in Sales Basics training. We plan an average of 6 to 8 weeks between 2 training courses, so that there is sufficient time for feedback from interim practical experiences. This significantly increases the effectiveness of the training. This training can be part of the Expert in Sales Total Program as a module.
Certificate
Upon successful completion of the training, the participant will receive proof of participation
in the form of a certificate.