Learn to recognize and name emotions and then use them to your advantage Listening and speaking (during a sales conversation) is not only done with your ears and mouth. Non-verbal communication signals say at least as much. What do someone's appearance, emotions, posture and behavior say about how he or she is in the conversation? And how can you respond to this and turn a situation in the right direction for you? During this two-day follow-up Non-verbal Communication training you will learn to recognize various non-verbal signals and you will receive tools to build mutual understanding, trust and a good customer relationship. Pleasant collaboration is essential for you, your customer and your results. This training includes a technique that teaches you how to deal with emotionally charged conversations and how to convert them into commercial success. During this interactive and pragmatic training you will work on your own behavior and that of your conversation partner. After the training you will have knowledge about all the skills that help you to communicate better and more purposefully (non-verbally), with the aim of achieving your intended result. The training Expert in Sales Non-verbal Communication and Switching Intervention Level is a follow-up training to the training Expert in Sales Basics and Price Selling, Reverse Selling and Return on Investment. And it is part of Expert in Sales Total Project.