Standing still is no longer an option these days, everyone has activities planned every day. All these activities are necessary to keep things in order, because if you no longer put energy into your work, family, friends or hobbies, there is only one conclusion you can draw. Sooner or later things will go wrong. If you want to continue to participate in today's society, “keeping everything the same” is impossible, because if you sit back, the competition will pass you by. The trick is to continuously change and innovate. In this blog we will go through 9 steps that can contribute to a successful change process!
Change Management and 9 Steps for a Successful Change Process
1. What is your DNA? Your passion? Why do you do what you do? Sinek's Golden Circle is a great theory for mapping this out for your organization. If you know who you are, you also know what sets you apart from the rest.
2. Where do you want to go? In other words, “the dot on the horizon.” That sounds vague, but that is exactly the intention. That dot is a kind of signpost, bait, and binding agent all in one. With it, you indicate, “Where do you all want to go?”
3. What are your organization's core values? The organization's positioning must be clear regarding this. Are customer-friendly and customer-oriented the same thing? They are both good core values, but there is a difference in interpretation.
4. Come up with a motto. This can be a general motto, but you can also come up with a (sub)motto. For example, do you want employees to stop throwing paper in the waste bin and instead put it in the paper bin? Then you could hang a sign above the paper bin with the text “Paper? Just give it here.” If you then make this sign stand out by adding some color, you make employees more aware.
5. Have conversations: have a chat with your employees every now and then; experience shows that this is appreciated.
6. Do you have a moment of success? Celebrate these successes with your employees. For example, provide cake after a major project has been completed.
7. Once you have chosen a course, stick to it. This shows your employees that you follow through on what you say. However, if your course proves unproductive, you should naturally choose a different direction, but never without clearly informing your employees about it.
8. They say a day without laughter is a day wasted. Make sure you are positive about the change yourself, because if you are enthusiastic and positive, your employees will be too. Do you notice complaining in the workplace? Try to resolve this with positivity and humor.
9. As a final step, it is extremely important that you also provide your employees with the tools to execute the change process. Do they need specific resources? Then ensure you have those resources in place. Do they need to acquire new knowledge? Then train your employees.
Business Improvement
In this blog, we have provided you with 9 steps that can contribute to a successful change process. Do you need help with your Business Improvement? Or are you unsure which training is right for you? Feel free to contact us; we are happy to help! #Change2success
The customer as the starting point
Successful sales begin with a deep understanding of your customer. Not just what they want to buy, but why they want to buy it. What problem are they solving? What ambition drives them? By asking these questions, you shift from product-oriented to solution-oriented selling. And that is exactly what customers are waiting for: an advisor who thinks along with them, not someone who prints.
Therefore, invest time in your preparation. Research your client's industry, read their annual report, and check their website and social media. The better prepared you are, the more relevant your questions and the stronger your position in the conversation. Clients notice the difference between a salesperson who has done their homework and someone making a cold call with a standard pitch.
Take the next step with a Next Generation Management training at Kenneth Smit. Practice-oriented, results-driven, and directly applicable to your work.
