Registration for improvement
We want you to be satisfied with Kenneth Smit.
A complaint is an instrument for us to determine in what areas we can improve our services. That is why we also talk about a registration for improvement (RTV).
Do you have an RTV about Kenneth Smit's services?
The RTV can be submitted in writing to Kenneth Smit's management team, via the website, via [email protected] or by post to the address: Veemarktkade 8, 5222 AE 's-Hertogenbosch.
The RTV includes at least: name and address of the submitter, date of filing, description of the complaint and the grounds for the complaint.
What does the registration for improvement look like?
- We will send you a confirmation of receipt within three working days of receiving the RTV.
- Depending on the nature of the RTV, responsibility for handling the incident lies with the person whose area of ​​responsibility the incident falls under. Ultimately, responsibility for handling the incident remains with Kenneth Smit's management.
- Kenneth Smit aims to provide you with a substantive response within 15 working days. If this period is not feasible, you will be notified in writing.
- Your RTV will be assessed as objectively as possible.
- RTVs are treated confidentially and carefully at all times.
- Every RTV is registered and kept for at least 2 years.