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Internal sales training

3-day training
2.599,-
Get more out of every customer contact with inside sales training
  • Increase the commercial value of your internal service
  • Recognize buying signals and seize sales opportunities
  • Personal coaching and strategic guidance
About this training

The commercial internal service as the engine of sales

A strong inside sales team makes the difference between missed opportunities and growth. Inside sales staff are in direct contact with customers, prospects, and clients daily. They are the first to hear questions, signals, and doubts. During this inside sales training, you'll learn how to capitalize on these moments to better serve customers and simultaneously create business opportunities. By communicating with customers in a customer-focused way, recognizing buying signals, and carefully following up on them, the inside sales team becomes a reliable commercial partner for both customers and colleagues in the field.

Make sales your superpower

Discover the complete training offer for sales professionals by Kenneth Smit and increase your sales skills. Choose the training that suits your ambition now! Discover all sales training courses >  

What does an inside sales representative do – and how do you train them?

The inside sales team is the central point of contact for customers. Quotes, questions, delivery information, and complaints are received here and are followed up immediately. Inside sales ensures speed, clear communication, and a good customer experience. This gives the field sales team the freedom to do what these sales professionals excel at. A good inside sales representative recognizes patterns in customer inquiries, identifies sales opportunities, and builds lasting relationships. With the right inside sales training, every customer interaction becomes valuable and a commercial success.

Towards a top Internal Service: improve collaboration

Effective collaboration between inside and outside sales teams begins with clear agreements and shared goals. Inside sales hear daily about customer challenges and opportunities. Outside sales translate these signals into concrete deals. The "Towards a Top Inside Sales" training helps you discover how to translate customer needs into increased returns in your supporting role. During this training for inside sales teams, you'll learn how to capture and share information in a structured manner, ensuring no commercial value is lost.

Content of the internal sales training

The inside sales training focuses on three themes that determine how effectively the inside sales team functions in the commercial process.
  1. Causes and opportunities: You'll explore which commercial opportunities are currently being missed and which obstacles you encounter in customer contact. You'll gain insight into where conversations are stalling and where follow-up can be improved.
 
  1. Role and personality: You'll discover how your personal style influences customer contact. Are you primarily informative, advisory, or solution-oriented? Learn to consciously switch between informing, probing, and advising.
 
  1. Personal action plan: You create a concrete action plan to immediately improve customer contact. This includes better recording of customer information, consistent follow-up, more frequent follow-up questions, and strong feedback to the field service.
  The results of the inside sales training will be immediately visible in your daily work. Turn customer contact into a commercial success. On to a top-notch inside sales team!  

Success through doing – and continuing to learn

Growth focused with our complete sales trainings. With these follow-up trainings you take the next step on the road to sales success. Discover the training that matches your ambition and explore the next phase of your personal development!  
  • Next Generation Sales Strong in sales. Learn to persuade, close better deals, and lay the foundation for lasting success and profitability.
  More about this training >
  • Strategic Account Management Better choices, better revenue. Choose the most promising accounts and consciously build relationships with higher returns.
  More about this training >
  • Expert in Sales Basics Build a rock-solid foundation. Strengthen your sales conversations, increase customer satisfaction, and grow your sales.
  More about this training >

For Whom

This training is for inside sales professionals who want to get more out of customer contact. It offers small groups (4-8 participants), plenty of opportunity for practice, and personalized attention.

Length of time

The training 'Towards a top Internal Service' is a three-day training (two consecutive days and a follow-up day), which combines theory and practice.

Support

After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!

Continue to grow

Upon successful completion of the training, the participant will receive a certificate.

You want:

  • get more out of every phone call or email
  • recognize customer needs faster and translate them better into concrete actions
  • professionally follow up on quotations and agreements
  • strengthen cooperation between internal and external services
  • conduct conversations with more confidence and structure
  • make a greater contribution to turnover and customer satisfaction from the internal service

FAQ

Choose your starting time

1 jun 2026NieuwegeinSign up
6 October 2026NieuwegeinSign up

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Meet Kenneth Smit's trainers

Our trainers and specialists combine knowledge, experience, and courage to lead your team to success. With expertise in sales and management, they are fully committed to the growth of your organization. Be inspired and guided by the best in the field. Success through action.
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